Working in partnership


Unhappy with our Service?


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It is our intention to ensure our customers are always fully satisfied with the services we provide.

It is only by listening to our customers that improvements can be made. We positively encourage contact from any customer who is not totally satisfied with the service we have provided, or can offer suggestions as to possible improvements.

The Building Control Partnership has a comprehensive complaints procedure in place. If a customer has a complaint, we will investigate the matter immediately and respond within 5 working days. A complaint form is always available on request, or you can use our report a problem online form

Both Gosport Borough Council and Fareham Borough Council also operate a Council wide complaints procedure. A separate leaflet outlining this procedure is available from Gosport Town Hall and Fareham Civic Offices.

Customers are able contact the Local Ombudsman to further investigate any complaint if they are not satisfied with our response.

We are continually trying to raise standards where possible, any comments will always be treated very seriously and acted upon where possible.

Fareham Borough Council Gosport Borough Council Portsmouth City Council
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